Privacy Notice

Last updated: May 21, 2026

1. Who we are

DoseMate is operated by the Company ("DoseMate", "we", "us"). We act as the data controller for personal data processed through the DoseMate service.

2. Categories of personal data we collect

  • Account data: name, email address, login credentials.
  • Contact data: mobile phone number, caregiver phone number (optional).
  • Health-related data you provide: medication names, dosages, schedules, and dose history.
  • Support messages: content of communications with our support team.
  • Usage and device data: log data, IP address, device identifiers, browser type, and telemetry.

3. Purposes and legal bases

  • Provide the service (sending reminders, calls, tracking adherence) — performance of a contract.
  • Account creation and authentication — performance of a contract.
  • Customer support — legitimate interests and contract performance.
  • Security and fraud prevention — legitimate interests and legal obligation.
  • Product improvement and analytics — legitimate interests.
  • Marketing communications (where applicable) — consent, which you may withdraw at any time.

4. Who we share your data with

  • Service providers / subprocessors: hosting, database, SMS and voice delivery, email, analytics, and support tooling.
  • Merchant of Record: Paddle.com Market Limited handles all sales of DoseMate subscriptions, including payment processing, subscription management, tax compliance, and invoicing.
  • Professional advisers: legal, accounting, and compliance advisers, where necessary.
  • Authorities: where disclosure is required by law or to protect our rights.

5. Data retention

We retain personal data only as long as necessary for the purposes set out above, to comply with legal obligations, or to resolve disputes. When data is no longer needed it is deleted or anonymised.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or port your personal data, to object to processing, and to withdraw consent. To exercise these rights, contact us using the details below. You also have the right to lodge a complaint with your local data protection authority.

7. Security

We use appropriate technical and organisational measures — including encryption in transit, access controls, and least-privilege practices — to protect your personal data.

8. Cookies

We use essential cookies required to operate the site and authenticate users. Where we use analytics cookies, you can manage your preferences through your browser settings.

9. International transfers

Some of our subprocessors may process data outside your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

10. Contact

For privacy questions or to exercise your rights, contact the Company via the DoseMate support channel.