Terms & Conditions
Last updated: May 21, 2026
1. Who you are contracting with
The DoseMate service ("DoseMate", "Service") is operated by the Company ("we", "us", "our"). By using DoseMate, you ("you", "user") are entering into a binding agreement with the Company.
2. Acceptance of these terms
By creating an account or otherwise using DoseMate, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, do not use the Service. You confirm you are of legal age in your jurisdiction and, if using the Service on behalf of an organisation, that you have authority to bind it.
3. The Service
DoseMate provides medication reminder tools, including SMS reminders, optional safety phone calls, adherence tracking, and related features. DoseMate is not a medical device and is not a substitute for professional medical advice. Always follow your clinician's instructions.
3a. Not medical advice — AI disclaimer
DoseMate is a fun, lightweight reminder system, not a clinical tool. Reminder copy, voice calls, and reply summaries are generated with the help of AI, and AI systems can occasionally make mistakes, including misstating medication names, dosages, quantities, or which doses are still pending. You must independently verify what to take, how much, and when against your prescription label, packaging, and your healthcare provider's instructions.
Do not rely on DoseMate messages as a source of medical truth. Always take your medications and supplements as directed by your clinician, pharmacist, or other qualified professional. If a DoseMate message contradicts your provider's guidance, follow your provider. If you experience a medical emergency, call your local emergency number immediately.
By using DoseMate you acknowledge these limitations and accept that you, not DoseMate, are responsible for the medications and supplements you actually take.
4. Acceptable use
You must not misuse the Service. In particular, you agree not to:
- use the Service in violation of any law or regulation;
- engage in fraud, spam, or impersonation;
- infringe the intellectual property or privacy rights of others;
- upload malware or interfere with the security or integrity of the Service;
- probe, scan, scrape, or attempt to gain unauthorised access to any part of the Service.
5. Account and credentials
You are responsible for keeping your credentials confidential and for all activity that occurs under your account. You must provide accurate information and keep it up to date.
6. Intellectual property
DoseMate, including the software, content, branding, and documentation, is owned by the Company and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these terms and your plan. You may not reverse engineer, resell, redistribute, or circumvent technical limits of the Service.
7. Payments, subscriptions, and refunds — Paddle as Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Checkout / Buyer Terms. Paid plans renew automatically each billing period until cancelled. You can cancel at any time; access continues until the end of the paid period. See our Refund Policy for refund details.
8. Service level and warranties
The Service is provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, and to the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
9. Liability
To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid us (via Paddle) in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or special damages, including loss of profits, data, or goodwill. Nothing in these terms excludes liability for fraud, death, or personal injury where it cannot be excluded by law.
10. Suspension and termination
We may suspend or terminate your access for material breach of these terms, non-payment, suspected fraud or security risk, or repeated or serious policy violations. You may stop using the Service at any time. On termination, your right to use the Service ends, and we may delete your data after a reasonable export window.
11. User content
You retain ownership of content you submit (e.g. medication schedules). You grant us a limited licence to host and process that content solely to provide and improve the Service.
12. Changes to these terms
We may update these terms from time to time. Material changes will be communicated via the Service or by email. Continued use after changes take effect constitutes acceptance.
13. Governing law
These terms are governed by the laws of the jurisdiction in which the Company is established, without regard to conflict-of-laws principles. Disputes will be resolved in the competent courts of that jurisdiction.
14. Contact
Questions about these terms? Contact the Company via the DoseMate support channel.